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Privacy Policy

Last Updated: August 30, 2026

Effective Date: August 30, 2026

Your privacy matters to us. This page explains how TapIn collects, uses, and protects your information during beta and after launch.

This Privacy Policy (“Policy”) describes how TapIn, LLC, a Missouri limited liability company (“TapIn,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information in connection with your access to and use of the TapIn mobile application and related services (collectively, the “Service”). This Policy is intended to comply with applicable United States privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CPRA”), and is designed to be adaptable to evolving legal and regulatory requirements.

By accessing or using the Service, you acknowledge that you have read and understand this Policy. Where required by law, we will obtain your affirmative consent before processing your personal information for purposes not described in this Policy.

1. Company Information

TapIn, LLC is the entity responsible for the processing of your personal information under this Policy. TapIn, LLC is organized under the laws of the State of Missouri. You may contact us regarding this Policy at admin@tapin.llc.

2. Categories of Personal Information Collected

We collect and process the following categories of personal information:

  • Identifiers: email address, username or display name, user and account identifiers, device or push-notification identifiers, IP address and authentication information;

  • Profile information: biography, education, interests, photos, gender, age or date of birth, preferences, and other information you provide as part of your profile;

  • Relocation and Moving Event information: destination or other city/location information, moving dates, move type, relocation interests, employment or school information associated with a Moving Event, location coordinates derived from user-provided or selected locations, and other Moving Event information;

  • Communications: messages you send or receive through the Service, message reactions, and correspondence or feedback you provide to us;

  • Connections and safety information: connection requests and relationships, blocks, reports, report reasons or notes, and related platform-safety information;

  • Technical and device information: device platform, device model, operating system or related device information where available, application version, push-notification tokens, IP address, authentication/session information, log information, timestamps, delivery information, and similar operational data;

  • Usage and matching information: matching and filter preferences, match-related information, activity timestamps, read status, notification status, and other information used to operate matching, communications, notifications, and related Service functionality.

TapIn does not currently collect device-derived GPS location or background location. 

TapIn also does not currently collect advertising identifiers such as Apple's IDFA or Google's Advertising ID for behavioral advertising or cross-app tracking. We do not intentionally collect sensitive personal information such as financial account numbers, Social Security numbers, health information, or biometric identifiers beyond information reasonably necessary to operate the Service.

Photos submitted to your profile or Moving Events are used to provide profile, Moving Event, matching, and related Service functionality. Profile photos and other photos you choose to share through the Service may be displayed to other TapIn users in accordance with the functionality of the Service. TapIn does not currently use face-matching technology, facial recognition, biometric recognition, or automated identity verification based on your photos.

3. Location and Relocation Data

TapIn processes location information that you provide or select in connection with your profile, Moving Events, matching, or other features of the Service. This may include a destination or other city/location, country information, and geographic coordinates associated with a user-provided or selected location.

 

TapIn may use third-party mapping and geocoding services, including Mapbox, to convert user-provided location searches into standardized location information and geographic coordinates, or to process coordinates supplied in connection with location features. These coordinates may be stored with a Moving Event and used for matching and distance-related functionality.

 

TapIn does not currently collect your device's GPS location or background geographic location and does not use IP addresses to determine your physical location.

Location information associated with a published Moving Event may be visible to other users as part of the Service's matching, profile, and Moving Event functionality.

4. Analytics, Logging, and Similar Technologies

TapIn and its service providers process technical, diagnostic, operational, and usage information necessary to operate, secure, troubleshoot, and improve the Service.

This information may include application and device information, authentication/session information, IP addresses, activity timestamps, notification and delivery status, matching activity, error information, and other operational information generated through use of the Service.

TapIn does not currently use advertising identifiers such as IDFA or GAID for behavioral advertising and does not currently use third-party behavioral analytics or cross-app tracking technologies identified in our technical review.

Infrastructure providers may maintain operational logs and related information as part of providing authentication, hosting, security, database, networking, and other technical services.

TapIn does not sell personal information or use personal information for cross-context behavioral advertising.

5. Sources of Personal Information

We collect personal information:

  • Directly from you when you create an account, complete or update your profile, create a Moving Event, select filters or preferences, communicate with other users, submit feedback, report or block another user, or otherwise interact with the Service;

  • Automatically or operationally through your use of the Service, including authentication/session information, IP addresses, device and application information, push-notification tokens, logs, timestamps, and Service activity;

  • From authentication providers, such as Apple and Google, when you choose to use those services to create or access your TapIn account;

  • From service providers that support the operation, authentication, security, communications, mapping, notifications, hosting, and other functionality of the Service.

6. Purposes of Processing

We process personal information for the following business and operational purposes:

  • Providing, operating, maintaining, securing, and improving the Service;

  • Creating, authenticating, and managing user accounts;

  • Creating and displaying profiles and Moving Events;

  • Facilitating matching and recommendations based on user-provided profile, relocation, location, date, preference, and related information;

  • Enabling connections and communications between users;

  • Processing location information through mapping and geocoding services;

  • Delivering transactional and Service-related notifications;

  • Maintaining platform safety, including reports, blocks, moderation, and enforcement performed through available platform tools and human review where applicable;

  • Preventing unauthorized access, abuse, excessive requests, and other security threats;

  • Responding to inquiries, feedback, and support requests;

  • Troubleshooting technical issues and maintaining Service reliability;

  • Sending re-engagement or Service communications based on account activity and Service state;

  • Complying with applicable legal obligations and enforcing our Terms of Service.

7. Legal Bases for Processing

Where required by applicable law, we rely on one or more legal bases to process your personal information. These may include: your affirmative consent where required; the necessity of processing to perform a contract with you, including providing the Service; our legitimate interests in operating, securing, and improving the Service, provided that such interests are not overridden by your rights; and compliance with legal obligations to which we are subject.

8. Disclosure of Personal Information

We may disclose information to other TapIn users where necessary for the functionality of the Service. Depending on the feature and your activity, this may include your display name, profile photo, biography, gender, age, interests, Moving Event information, city/location, moving dates, connections, messages, and other information you choose to provide or make available through the Service.

We also use third-party service providers to operate the Service. These currently include services supporting:

  • Supabase: database, authentication, file storage, realtime functionality, server-side functions, infrastructure, and operational logging;

  • Google and Apple: account authentication;

  • Firebase Cloud Messaging and Apple Push Notification service: delivery of push notifications;

  • Mapbox: geocoding and processing user-provided or selected location information;

  • Upstash: rate limiting associated with geocoding requests.

Information disclosed to these providers depends on the functionality involved. For example, Mapbox may receive a user-provided location search or coordinates for geocoding. Upstash may process a user identifier or, for certain unauthenticated geocoding requests, an IP address for temporary rate limiting.

Push-notification providers may process device tokens, account or notification identifiers, sender or actor display names, notification information, deep-link information, and, for new-message notifications, a preview of message content. On iOS, notification information may also be processed through Apple's push-notification infrastructure.

We may disclose personal information to governmental authorities, law enforcement, or other third parties where required by applicable law or legal process, or where reasonably necessary to protect the rights, property, security, or safety of TapIn, our users, or others.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

TapIn does not sell personal information and does not share personal information for cross-context behavioral advertising.

9. Communications and Push Notifications

TapIn may send transactional or Service-related communications, including account communications, security notices, connection activity, message notifications, Moving Event or matching-related notifications, Service updates, and other communications associated with your use of TapIn.

If you enable push notifications, TapIn registers a device notification token and related technical information to deliver notifications to your device. Push notifications may contain information associated with activity on TapIn. For example, a new-message notification may include the sender's display name and a preview of the message.

Push notifications are delivered using third-party notification infrastructure, including Firebase Cloud Messaging and, for iOS devices, Apple Push Notification service.

You can control push-notification permissions through your device or applicable TapIn settings. Disabling optional notifications does not prevent TapIn from displaying information within the Service or providing communications that are otherwise necessary to operate your account or comply with applicable law.

10. Automated Processing and Moderation

TapIn uses technical safeguards and platform controls to operate and secure the Service, including authentication, authorization, validation, rate limiting, blocking, reporting, and other security and integrity mechanisms.

Users may report or block other users, and TapIn maintains functionality that allows authorized moderation or administrative action where appropriate.

TapIn does not currently use artificial intelligence or automated systems to analyze user messages, profiles, reports, or photos for content moderation, and does not currently use automated fraud scoring, automated report adjudication, or automated account suspension or banning.

TapIn does not currently use fully automated decision-making that produces legal or similarly significant effects on users.

11. Data Retention and Account Deletion

We retain personal information for as long as reasonably necessary to provide and operate the Service, maintain security and platform integrity, preserve appropriate records, resolve disputes, comply with applicable obligations, and fulfill the other purposes described in this Policy.

Retention varies depending on the category of information and how it is used.

Active accounts. Account, profile, Moving Event, communication, connection, notification, device, preference, and related information may generally be retained while your account is active and as reasonably necessary to provide the Service.

Account deletion and restoration period. When you request deletion, your account is deactivated and removed from normal active platform functionality. TapIn retains the account and associated information for up to 30 days to allow account restoration.

During this restoration period, your account is generally inactive and non-discoverable to other users.

After the 30-day restoration period, TapIn automatically processes the account for permanent deletion. Because the deletion process runs periodically, processing may occur after the restoration period has ended rather than at the exact moment the 30-day period expires.

Information deleted during permanent account processing. Depending on the applicable data and relationships, permanent account processing is designed to remove or de-identify information including private profile information, Moving Events, associated event and profile photos, active device registrations, connections, matching/filter information, and other account-linked records.

Information that may remain after account deletion. Certain information may be retained after your account has been permanently processed. This may include:

  • Messages and conversations necessary to preserve communication records and conversation integrity;

  • Limited account identifiers or a “Deleted account” record associated with retained communications or other records;

  • Reports, blocks, moderation or safety information, with identifying information removed or reduced where appropriate;

  • Notifications, delivery records, and operational history associated with other users or previously completed activity;

  • Anonymous feedback;

  • Security, authentication, infrastructure, and operational records retained according to applicable provider, security, legal, or technical requirements.

Deleting or removing a message from the user-facing Service may not necessarily result in immediate deletion of the underlying stored record where retention is reasonably necessary for safety, moderation, record integrity, dispute resolution, or other legitimate purposes described in this Policy.

TapIn may retain information for longer where reasonably necessary to comply with applicable law or legal process, resolve disputes, enforce agreements, prevent fraud or abuse, maintain security, protect users or others, or establish, exercise, or defend legal claims.

12. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information;

  • Obtain a copy of your information in a portable format;

  • Request restriction of or object to certain processing activities;

  • Withdraw consent where processing is based on your consent.

To exercise your rights, contact us at admin@tapin.llc. We will respond to verifiable requests within 45 days of receipt. We may require you to verify your identity before fulfilling your request. If your request is denied, we will explain the reason, and you may appeal by emailing admin@tapin.llc with the subject line “Privacy Appeal.” You may also authorize an agent to submit requests on your behalf, subject to identity verification requirements.

13. California Privacy Rights (CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”). The following table [see section 21] describes, by category, the personal information TapIn collects, the sources, purposes, disclosures, and retention periods as required by California law. TapIn does not sell or share personal information as defined under California law, and therefore does not offer a “Do Not Sell or Share” opt-out link. TapIn does not discriminate against users who exercise their California privacy rights. To exercise your rights as a California resident, contact us at admin@tapin.llc.

14. U.S. State Privacy Rights

In addition to California, residents of other U.S. states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Texas, and other states with enacted privacy legislation) may have similar rights to access, correct, delete, and obtain a portable copy of their personal information, and to opt out of certain data uses. TapIn will honor such rights as required by applicable law. To submit a request, contact admin@tapin.llc. TapIn will respond within the timeframe required by your state’s applicable law.

15. Data Transfers

Your personal information may be processed and stored in the United States and in other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your state or country. Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information when it is transferred across borders.

16. Service Providers

TapIn uses third-party service providers and infrastructure to support the operation of the Service, including database and hosting services, authentication providers, storage providers, push-notification services, mapping/geocoding services, security and rate-limiting infrastructure, and other technical providers.

Depending on the service being provided, these providers may process personal information such as account identifiers, email addresses, profile and Moving Event information, communications, device and push-notification information, IP addresses, user-provided location information, and operational data.

Our current technical infrastructure includes Supabase, Google and Apple authentication services, Firebase Cloud Messaging, Apple Push Notification service, Mapbox, and Upstash for the purposes described elsewhere in this Policy.

Third-party providers may process and retain information according to their applicable agreements, technical requirements, and privacy practices. We seek to use service providers appropriate for the nature of the information and services involved.

17. Security and Breach Response

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will comply with applicable notification laws, including notifying affected users via email within the timeframe required by applicable law and taking appropriate steps to mitigate the impact.

18. Children's Privacy

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete such information promptly.

19. Changes to This Policy

We reserve the right to modify this Policy at any time. For material changes, we will update the Effective Date and provide notice via email or a prominent in-app notification before the changes take effect. Your continued use of the Service following the posting of an updated Policy constitutes your acceptance of those changes.

20. Contact Information

If you have any questions regarding this Policy or our data practices, you may contact us at:

Email: admin@tapin.llc

Website: https://trytapin.com

21. California Privacy Rights (CPRA) Table

Updated_CPRA_Table.png

22. Beta Registration Information

During beta registration, we may collect information such as your name or display name, email address, mobile platform preference (such as iOS or Android), residency or eligibility confirmations, and relocation-related onboarding information.

This information may be collected through TapIn or through services used to administer the beta program and may be used to:

  • Manage beta eligibility and access;

  • Communicate with beta participants;

  • Support onboarding;

  • Coordinate testing activities;

  • Collect feedback;

  • Improve the Service; and

  • Provide updates regarding TapIn, the beta program, features, and related services.

Information submitted through beta-registration systems may be processed by third-party services used to administer registration and communications.

23. Beta Program Notice

TapIn is currently operating in a limited beta phase. Features, functionality, availability, and data practices associated with particular features may change during testing and before public launch.

Beta users may encounter errors, interruptions, incomplete functionality, feature changes, or other issues associated with pre-release software.

TapIn may modify, add, remove, suspend, or discontinue beta functionality as the Service is developed. We may update this Privacy Policy as our features and data practices evolve and will provide notice of material changes where required by applicable law.

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